This privacy policy is published by Cozy Carpet Cleaning (“we/us/our”), based in Brisbane, Queensland. Cozy Carpet Cleaning is committed to protecting your information privacy with respect and upholding your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“Privacy Act”).

By using this website, booking our services, or contacting us, you agree to and consent to the collection, use, holding and disclosure of personal information by Cozy Carpet Cleaning as set out in this policy.

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1. Definitions

    •    “Partners” means our associated entities, contractors, or subcontractors who assist in providing our services.

    •    “Platforms” means our website, social media pages, or booking systems accessible via computer or mobile.

    •    “Suppliers” means trusted third-party providers we engage to support our business (e.g., IT support, payment processors).

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the website.

We recognise the importance of protecting the privacy of visitors to our website, particularly information that can identify an individual (“personal information”). This Privacy Policy governs how your personal information obtained through our website or services will be managed.

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2. Personal Information

Personal information about visitors or customers is collected only when knowingly and voluntarily submitted. For example, we may collect such information to:

    •    Respond to enquiries,

    •    Provide quotes,

    •    Manage bookings, or

    •    Deliver our cleaning services.

It is our intention that this policy will protect your personal information from being handled in any way that is inconsistent with applicable privacy laws in Australia.

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3. Use of Information

Personal information submitted to us is used only for the purpose for which it was provided, or for secondary purposes directly related to the primary purpose, unless otherwise disclosed at the time of collection.

Copies of correspondence that may contain personal information are stored securely as archives for record-keeping and backup purposes.

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4. Collecting Information for Bookings

As part of booking a service with us, we may collect personal information such as your:

    •    Full name

    •    Email address

    •    Phone number

    •    Residential or business address

    •    Service preferences and details

Providing these details is optional; however, without them we may be unable to provide the requested services.

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5. Security

We strive to ensure the security, integrity and privacy of all personal information submitted to us, and we review and update our security measures in line with current technologies.

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. However, we will take all reasonable steps to protect your information once received. Our employees and contractors are bound by confidentiality obligations.

We will not be held responsible for events arising from unauthorised access to your personal information.

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6. Disclosure

Apart from where you have consented, or disclosure is necessary to provide services, personal information may be disclosed in special situations where we believe in good faith it is required to:

    •    Identify or take legal action against anyone damaging or interfering with our rights, property, or customers.

    •    Comply with the law.

We may also engage trusted third parties to provide services on our behalf (e.g., cleaners, payment processors, IT providers). In those cases, your personal information may be disclosed to such third parties, who are required to protect your information in line with this policy.

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7. Collecting Information from Users

    1.    IP Addresses: Our servers may log IP addresses to assist with diagnosing problems and analysing site usage. This data is collected in aggregate and is not linked to individuals.

    2.    Access to Information: We take reasonable steps to ensure information we hold is accurate and up to date. You may contact us at any time to request corrections.

    3.    Cookies: We may use cookies to save your preferences, improve user experience, and analyse website traffic. We may also use Google Analytics or other services to monitor usage trends. These services may collect anonymous statistical information but do not identify individual users.

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8. Data Security

Cozy Carpet Cleaning makes every effort to safeguard the confidentiality of your personally identifiable information. However, while we take reasonable measures to protect your data, we cannot guarantee the security of information transmitted online.

Once received, we apply industry-standard measures to secure your data within our systems and require the same of third-party service providers.

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9. Changes to the Privacy Policy

Cozy Carpet Cleaning may amend this policy from time to time. If we make substantial changes in how we use your personal information, we will update this page and, where appropriate, notify you.

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10. Complaints

Privacy-related complaints should be made by contacting us:

📞 Phone: +61 481 361 407

📧 Email: cozycarpetcleaning@gmail.com

We will investigate and respond to complaints promptly in line with regulatory requirements.

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11. Contact Details

Cozy Carpet Cleaning

Brisbane, Queensland, Australia

📧 cozycarpetcleaning@gmail.com | 📞 +61 481 361 407